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Everything about shipping
Here you will find all the important information about our shipping service. From shipping costs and delivery times to shipment tracking.
Should you require further information, we are just a phone call away on 02777-8114404 or a message via our contact form.
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Free shipping within Germany from 500 € order value
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Free shipping abroad from 1000 € order value
| Country | Sending parcels | Spedition* |
|---|---|---|
| Germany | 6,95 € | 49,95 € |
| Austria | 24,95 € | 99,95 € |
| Belgium | 24,95 € | 99,95 € |
| Netherlands | 24,95 € | 99,95 € |
| Luxembourg | 24,95 € | 99,95 € |
| France | 24,95 € | 99,95 € |
| Italy | 24,95 € | 99,95 € |
| Spain | 24,95 € | 99,95 € |
*Please note that some of our products are delivered by a specialised shipping company due to their size and weight. You can find out the shipping costs in the shopping basket by entering your postcode. If you have any further questions, please do not hesitate to contact our customer service.
Island supplement
If delivery is made to German islands, we charge a surcharge of €99.95.
Unfortunately, shipping to islands abroad is currently not possible.
Delivery to Switzerland
For deliveries to Switzerland, we recommend MeinEinkauf.ch. This service takes care of all customs formalities for a small fee and delivers directly to your home. You will receive your goods quickly, duty paid and at a favourable price.
For further information please click here
Delivery to Switzerland
For deliveries to Switzerland, we recommend MeinEinkauf.ch. This service takes care of all customs formalities for a small fee and delivers directly to your home. You will receive your goods quickly, duty paid and at a favourable price.
For further information please click here
Delivery time
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Delivery times within Germany
As a rule, you will receive your order within 1-3 working days.
Forwarding deliveries: Some products require special handling during shipping due to their size, weight or quantity. This can extend the delivery time to 3-6 working days. In such cases, the carrier will contact you by telephone to arrange a suitable delivery date.
Delivery times for international orders
The delivery time for international orders is 3-10 days.
Forwarding deliveries: Some products require special carrier deliveries due to their size, weight or number of parcels. In these cases, the delivery time may be extended to 5-10 working days. The carrier will contact you by telephone to arrange a suitable delivery date.
If you order by 2 p.m. on working days, you can even look forward to your parcel being dispatched on the same day.
Delivery time
Germany
As a rule, you will receive your order within 1-3 working days.
Forwarding deliveries take 3-6 working days. The forwarding agent will contact you by telephone to arrange an appointment.
International
The delivery time for international orders is 3-10 days.
Forwarding deliveries take 5-10 working days. The forwarding agent will contact you by telephone to arrange an appointment.
Orders placed before 2 pm on working days are dispatched on the same day.
Returns and exchanges
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30 days right of return
We offer a 30-day right of return. If a piece of furniture does not meet your expectations, please contact our customer service. We will be happy to help you.
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Free return despatch
Returning your items is absolutely free of charge for you. We will take care of collecting the goods. You don't have to worry about any additional charges.
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Fast refund
As soon as we have received your returned items, you will immediately receive a refund for the payments you have already made.
Cover for loss of value:
Please note that you only have to pay for any loss in value of the goods if this is due to handling by you that goes beyond checking the condition, properties and functionality of the goods. Otherwise, we bear full responsibility for your return.
Shipment tracking
Whether you are at home, in the office or on the road - with our shipment tracking, you always know exactly where your parcel is and when it is expected to arrive.
As soon as your order leaves our warehouse, you will receive a dispatch confirmation by e-mail. This contains a tracking link and a tracking number.
You can use this information to check the status of your delivery online at any time.
If you have any questions about tracking or need assistance, please do not hesitate to contact us.
As soon as your order leaves our warehouse, you will receive a dispatch confirmation by e-mail. This contains a tracking link and a tracking number.
You can use this information to check the status of your delivery online at any time.
If you have any questions about tracking or need assistance, please do not hesitate to contact us.