Do you have questions about your order, shipping or our products?

It's easy to order online from Planetmöbel:

1. select your products and place them in the shopping basket.
2. click on ‘Checkout’ in the shopping basket.
3. then fill in the required fields.
4. select your desired payment method.
5. check all the details and send the order.

Our expert advisors are available by phone to provide you with detailed advice on our products and to take your order directly.

You can reach us by phone from Monday to Friday between 8:00 and 15:00 on 02777-8114404. Alternatively, you can leave us a message using the contact form and our colleagues will call you back promptly.

You have the option of adding items to your existing order at a later date by contacting our customer service team.

You can reach our customer service team by telephone from Monday to Friday between 8:00 and 15:00 on 02777-8114404. Alternatively, you can leave us a message via the contact form and our colleagues will get back to you as soon as possible.

At Planetmöbel you can shop without a minimum order value. Order according to your needs and enjoy the flexibility.

At Planetmöbel, it is not necessary to create a customer account to place an order. You can order easily and conveniently as a guest. This means that you can start shopping immediately without having to register.

We want to make your shopping experience as easy as possible. So, feel free to browse through our range and select your favourite products - without any additional registration process.

Your address and private data will be treated with the utmost care. We do not pass on your information to third parties and do not sell it. We use your data exclusively for the delivery of the ordered goods.

We do not send any advertising emails or similar messages. Your data will only be passed on to the shipping company for despatch. Further information can be found in our privacy policy.

We currently deliver to the following countries: Germany, Austria, Belgium, Netherlands, Luxembourg, France, Italy, Spain and Switzerland.

If you live in one of these countries, we look forward to receiving your order

*Please note that some of our products are delivered by a specialised shipping company due to their size and weight. You can find out the shipping costs in the shopping basket by entering your postcode. If you have any further questions, please do not hesitate to contact our customer service team.

Switzerland
For deliveries to Switzerland, we recommend MeinEinkauf.ch. This service takes care of all customs formalities for a small fee and delivers directly to your home. You will receive your goods quickly, duty paid and at a favourable price.

We offer you the opportunity to put together your own customised set and select the perfect mixer tap for your washbasin. You will find a detailed list of all the components included in the scope of delivery.

Please note that the mixer tap is not always included in the bathroom furniture sets. You will find this information in the item description.

If you already have a suitable mixer tap or do not need one, our sets are also compatible with standard commercial sizes.

If you have any further questions, our customer service team will be happy to help you make the best possible choice.

Some of our furniture is delivered pre-assembled, while others require assembly. You will find detailed information about this in the item description to ensure that you are informed about the assembly status of the respective piece of furniture.

If you are unsure or have any further questions, please do not hesitate to contact us. We will be happy to help you with any concerns you may have. You can reach us by telephone from Monday to Friday between 8:00 and 15:00 on 02777-8114404. Alternatively, you can leave us a message via the contact form and our colleagues will call you back promptly.

Some of our items offer the flexibility to choose the door hinge on the left or right, while others are fixed. You will find this information in the item description.

If this information is missing, please contact our customer service. Our staff will be happy to help you.

Decorative items such as toothbrush holders, coat hooks etc. are shown in the photos for illustrative purposes only and are not included in the scope of delivery. The exact list of items included in the delivery can be found in the product description.

If you would like to request wood samples for your furniture in advance, you are welcome to do so. Please contact our customer service.

You can reach us by telephone from Monday to Friday between 8:00 and 15:00 on 02777-8114404. If you prefer, you can also send us a message using the contact form. Our dedicated colleagues will then get back to you as soon as possible.

The siphon and drain valve are not included in the scope of delivery. However, you can purchase these separately in our shop.

If your washbasin has an overflow, you will need a drain valve with overflow. The drain valve with overflow has an additional opening to drain excess water if the main drain hole is blocked.
However, if your sink does not have an overflow, you will need a drain valve without overflow, as there is no additional drain hole in this case.
It is important to make this distinction to ensure that the drain valve fits your sink perfectly and works properly.

If you are unsure which drain valve you need, please do not hesitate to contact us. We will be happy to help you!

If you realise that your order has not been delivered in full, please do not hesitate to contact us. Let us know which items are missing and we will dispatch the appropriate replacement parts to you immediately.

Your satisfaction is very important to us and we will do everything we can to ensure that your order arrives complete and on time.

You can reach us by phone from Monday to Friday between 8:00 and 15:00 on 02777-8114404, or you can leave us a message via the contact form and our colleagues will call you back promptly.

At Planetmöbel, we offer you a wide selection of washbasins so that you can design your bathroom furniture set to suit your individual requirements. Whether you choose a washbasin in addition to your vanity unit or prefer to buy without a washbasin is entirely up to you. This flexibility allows you to design your bathroom exactly as you wish.

Please note that some sets, especially for guest bathrooms, are always supplied with a matching washbasin. These are clearly labelled so that you know exactly what you are getting.

If you are unsure, please contact our customer service team. 
You can reach us by telephone from Monday to Friday between 8:00 and 15:00 on 02777-8114404. Alternatively, you can leave us a message via the contact form and our colleagues will call you back promptly.

We offer the following payment methods:

• Prepayment bank transfer
• Invoice (via Klarna)
• Instalment purchase (via Klarna)
• Direct debit (via Klarna)
• Credit card (via Klarna)
• Immediate bank transfer (via Klarna)
• PayPal
• PayPal Express
• SEPA Core Direct Debit
• Credit card
• Apple Pay
  
  
  

According to our terms of payment, full prepayment is required before dispatch of each order. This ensures smooth processing and fast delivery of your items.

For customers who prefer to purchase on account, we offer this option through our partners Klarna and PayPal. These services allow you to receive and check your order before you make the payment.

If you have any questions or queries, please do not hesitate to contact our friendly customer service team.

Your security is our top priority. We use state-of-the-art encryption technologies and secure payment methods to protect the confidentiality of your payment information. Our website is SSL-encrypted and meets the highest security standards for online payments. So you can shop with complete peace of mind and your personal details are in good hands with us.

Business customers within the EU with a valid VAT identification number can make tax-free purchases from us. If you belong to this group, we would be delighted to hear from you. Please do not hesitate to contact us so that we can assist you with your purchases.

We want to offer you a smooth and convenient shopping experience. That's why we offer you the option to pay in instalments via Klarna and PayPal. 

If you would like to pay in instalments, the process is simple. Simply select Klarna or PayPal as your payment method during the checkout process. These providers will then take over the rest of the process and offer you a choice of payment options to suit your needs. This allows you to conveniently select the instalment payment option that suits you and enjoy your purchase.

Your order will be dispatched within 24 hours of receipt of your payment on working days so that you can receive your new furniture as quickly as possible. The usual delivery time after dispatch is 2-4 working days, which allows you to experience your order promptly.

Please understand that in rare exceptional cases, such as public holidays or unforeseen events, the delivery time may be extended. We want to ensure that your order runs smoothly and to your satisfaction and will therefore always keep you informed of the dispatch status.

For some orders, multiple parcels may be dispatched separately, which may result in different delivery times. We therefore recommend that you check your dispatch confirmation to ensure that all items are on their way to you. You can use the tracking numbers provided to view the current delivery status of each parcel.

If you still have any questions or need assistance, please do not hesitate to contact us. Our friendly customer service team is always available and happy to help.

You can reach us by phone from Monday to Friday between 8:00 and 15:00 on 02777-8114404. Alternatively, you can leave us a message via the contact form and our colleagues will call you back promptly.

To track your order online and find the tracking number, please proceed as follows:

1.check your email: As soon as your order has been dispatched, you will receive a dispatch confirmation email from us. In this email you will usually also find the tracking number and a link to track your order.

2.account on our website: If you have an account on our website, you can log in and view the status of your order in your order history. The tracking number and a tracking link should also be displayed there.

3.directly on the shipping service provider's website: With the tracking number you have received, you can log in directly on the shipping service provider's website and check the current status of your delivery.

If you cannot find your tracking number or need further assistance, please do not hesitate to contact our customer service team. We are at your disposal to help you track your order.

As soon as you have received a consignment number from us, you have the option of tracking your consignment.

If your delivery is made by a forwarding agent, this will be announced in advance and a suitable delivery date will be agreed with you. 

It is possible to change your delivery address as long as your order has not yet been dispatched. If you would like to make any changes, please contact our customer service team.

If your order has already been dispatched, we may not be able to change your delivery address. However, we will do our best to help you.

You can reach us by phone from Monday to Friday between 8:00 and 15:00 on 02777-8114404. Alternatively, you can leave us a message via the contact form and our colleagues will call you back promptly.

Unfortunately, we do not currently offer a service to take away and dispose of your old furniture. However, we would like to help you and recommend that you contact local waste disposal companies or charitable organisations who will be happy to help you collect your old furniture.

As a rule, all the furniture in a set is delivered at the same time. However, for larger orders that have to be dispatched in several parcels, it is possible that not all items will arrive at the same time.

As a rule, all products on our website are in stock and will be dispatched immediately after your order. If a product is not available, we will indicate this accordingly.

To ensure that you are notified as soon as the product is available again, we offer you the option of activating a delivery notification on the respective product page. This way you will always be kept up to date and can finalise your order as soon as the desired product is back in stock.

Our customer service team will also be happy to provide you with further assistance. You can contact us at any time to clarify questions about products, orders or other concerns.

If you would prefer to collect your furniture yourself, you are welcome to do so. Please contact our customer service to arrange a ternin.

We look forward to your visit. 

If your order has been delivered damaged, we are very sorry.

 Please send us an e-mail to [email protected] and include the consignment and order number. We also ask that you provide a detailed description of the damage and send us photos of both the damage and the packaging. Once we have received this information, we will immediately investigate the case thoroughly and inform you of the next steps.

Alternatively, you can contact our team by telephone from Monday to Friday between 8:00 and 15:00 on 02777-8114404. Alternatively, you can leave us a message using the contact form and we will get back to you as soon as possible.

We will be happy to change or cancel your order if it has not yet been processed in the system. In this case, please let us know so that we can check the status of your order immediately.

Our team is available by telephone from Monday to Friday between 8:00 and 15:00 on 02777-8114404. Alternatively, you can also leave us a message using the contact form and we will get back to you as soon as possible.

To return your order, please contact our customer service. They will be happy to assist you with this process and give you all the necessary instructions.

We will make sure that you can return the goods to us free of charge.

You can reach us by telephone from Monday to Friday between 8:00 and 15:00 on 02777-8114404. Alternatively, you can leave us a message via the contact form and our colleagues will call you back promptly.

Yes, of course the return is free of charge for you. You can return your items without any additional costs.

As a rule, the purchase price will be refunded to the payment method originally used. As soon as we have received and checked your returned goods, the amount will be refunded according to your payment method.

If your order has not been delivered in full, don't worry. We are here to help you. 

Contact our customer service and let us know which items are missing. Once we have received your request, we will immediately organise the appropriate spare parts and send them to you so that your order is complete.

You can reach us by phone from Monday to Friday between 8:00 and 15:00 on 02777-8114404. Alternatively, you can leave us a message via the contact form and our colleagues will call you back promptly.

You have a statutory warranty claim on the ordered goods for two years from the date of delivery. If you would like to make use of this claim, please send us an e-mail with a brief description and photos of the damage to [email protected]

You can download the assembly instructions for all our furniture as PDF documents from our website. If you cannot find the instructions you are looking for, please send us a short message using our contact form or by e-mail to [email protected]. We will then send you the assembly instructions by e-mail.

No, unfortunately we do not offer assembly or installation services for our products. Detailed assembly instructions are included with your order. However, if you have any questions, our customer service team will be happy to help you.

Our products are manufactured with a particular focus on environmental friendliness and sustainability. We endeavour to offer high-quality items that not only protect the environment, but also contribute to the long-term conservation of our resources.

We do not currently have a furniture exhibition. However, this is planned for the future. We will inform you on our homepage and via our social media channels as soon as a viewing is possible.